04-05-2022
00:50
- last edited on
08-15-2022
13:23
by
SelmaFitbit
04-05-2022
00:50
- last edited on
08-15-2022
13:23
by
SelmaFitbit
Had first and second gen fitbit trackers. Finally decided to give their watches a try with the Sense (been a loyal Pebble guy for a long time).
Anyway trying to get used to the touchscreen interface, options, organization, paradigms so the watch is more useful than clunky (not there yet).
Was going through the settings in the android app and updated my country to Germany since that is where I am located (relevant for data privacy and some locale data, currency, etc). Nothing changed in the app (still in English) but I started getting daily emails in German and push notifications from the app in German even though the app language is still in English.
Seriously stupid user experience. country != language and it smells of very inexperienced (or US centric) development team if they are making this mistake. If this is a setting for language, call it language and make it a language selector instead of a country selector. If you are trying to use one selector for both language and country that also won't work because many people in different countries speak different languages (en-US, es-US, de-CH, fr-CH, it-CH, etc). Country selection is relevant for regulatory regime (privacy, billing, VAT, etc) as well as locale defaults (e.g. units, date, number formats...which you should still let a user customize). Language selection should be independent of all that because you have many expats speaking different languages while resident in specific countries as well as many countries with multiple official languages.
I guess this is probably a known issue, but when I saw this I face-palmed in disbelief.
Come on. If you want to be a serious competitor on user experience, you can't do things like this. UX is more critical the smaller a device gets.
Moderator Edit: Subject formatting
04-05-2022 03:53
04-05-2022 03:53
@mattpr I agree, kind of stupid, but toggle off "Automatic time zone" and "Place", set your timezone manually (GMT+2), restart your Sense. It should do the trick.
04-05-2022 04:24
04-05-2022 04:24
Thanks for the reply. It isn't a timezone problem. Auto-timezone is fine.
The issue is location. Location: auto-location is off.
I manually select Germany (regulatory/billing location, etc)...app stays in english but app notifications are in German and I start getting daily emails from fitbit in German.
I can lie and select United Kingdom or USA as my location...but they aren't my location, they are just random english speaking countries...because this location selector is apparently (also?) a language selector.
04-05-2022 04:26 - edited 04-05-2022 04:30
04-05-2022 04:26 - edited 04-05-2022 04:30
For some reason you have totoggle off "Automatic time", that's how I got Norwegian instead of English.
04-05-2022 04:31
04-05-2022 04:31
Automatic timezone is on and hasn't caused any problems.
The only thing I changed (besides some units) was the Location/Country (different setting than timezone). Auto-location is off.
This is what messed up the language for me.
In any case what you are experiencing also sounds like a bug. The point of my post is that hopefully fitbit wants to fix their bugs. But maybe I'm pissing in the wind. This is my first experience with fitbit in years. We see...not a great first impression so far in terms of their attention to detail.
04-09-2022 04:07
04-09-2022 04:07
Would be great to get a short statement from Fitbit regarding this issue. In particular...
If I want the app/notifications/emails in English do I need to set my country to US or UK? Or is there some way to set my country to Germany (regulatory reasons) and set the language separately?
Will German regulatory environment still be respected (in particular GDPR and data-privacy and data-transfer controls) -- ie by detecting location -- if I set the country to USA to get notifications/email in english?
Or do I not get a choice. I need to set the country to Germany and use the app (well notifications/emails...the app is still in english) in German in order to be able to have Fitbit respect the rules of the country where I am resident?
Thanks
04-11-2022 06:36 - edited 04-11-2022 06:39
04-11-2022 06:36 - edited 04-11-2022 06:39
See screenshots...
Wow. I would never want to code that convoluted logic or be a product person trying to define requirements for this to my developers.
This is messy because:
Here are some free product requirements for the team to fix this...
08-15-2022 02:02
08-15-2022 02:02
I'm not sure if you found a solution for this, but I selected Europe as the country to keep my Charge 4 in English. It is super annoying for the watch to switch to Deutsch when the correct country is selected.
08-15-2022 05:25
08-15-2022 06:52
08-15-2022 06:52
I didn't want to select UK (English) because I am not in the UK. The issue is when you select Deutschland, there is only 1 language option, which is Deutschland (Deutsch). What I wanted was to be able to select Deutschland as the country/location and English as the language, unfortunately there is no Germany (English) option so the workaround I did was to select Europe (English) since that would technically be still correct location-wise.
08-15-2022
07:30
- last edited on
08-08-2024
10:54
by
MarreFitbit
08-15-2022
07:30
- last edited on
08-08-2024
10:54
by
MarreFitbit
@wes_mkr- either Europe (English) or UK (English) should work.
It is indeterminate for the sake of "Europe", if the UK is still there, or moved to it's own continent now! lol
You will have to see how automatic location affects your choice. I've always used it set off, without any problems. My watch and app stay in English even though not in the UK either.
Author | ch, passion for improvement.
03-19-2023 11:19
03-19-2023 11:19
Here I am nearly a year later with the same problem. I live in Mexico and use English as my language. This has worked fine for more than five years. Now suddenly in March 2023, My iphone reverts to Spanish, and when it syncs, it changes my website language also to Spanish! Whoa! And I can't use the USA as my country of residence because the US is on Daylight Savings time and Mexico is not. Why is this suddenly a problem.