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Android app logged me out

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‎02-17-2018 18:26

‎02-17-2018 18:26

App was working fine, I went to sync my watch again and it had logged me out. No I cannot log back in even thought I am using correct log in details? 

 

How can I fix it? I have tried restarting my phone, it didn't work so I deleted the app and reinstalled, still not working. 

Please help

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‎02-18-2018 11:10

‎02-18-2018 11:10

I am having this same issue on by my Android and iOS phones.  I can log into the website fine but neither app will take my credentials.  If I try "forgot password" I get an error about Network not available even though my wifi is working fine for everything else from phones.  

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‎02-18-2018 11:23

In response to JanetE_AZ

‎02-18-2018 11:23

Here is what worked for me.  Even if I tried reset password, I got network error (on both iOS and Android).  I turned off my wi-fi and used cellular.  It still would not take my password (which is valid on the website) but it did resend a change password link.  I changed my password and was then able to log in on both devices.  Strange.  It happened suddenly yesterday on both.

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