Android app not syncing to charge 2 since Monday

[Sheadley21]

Since Monday night, my Fitbit app no longer connects with my Charge 2. The calorie measurements show some change throughout the day, but it's never quite right. Sleep and exercise are not being synced at all. It keeps telling me to restart bluetooth, but that has not helped. Fitbit app was working normally on Monday, with the heart rate display finally working again.

[Kruth1987]

You aren't alone. I'm also having this problem with a Versa. It pairs with Bluetooth fine & the Fitbit app is able to find the device, but it won't connect & then says it's because there isn't a Bluetooth connection. 🤔

[MS128]

Having the same problem.  Updated to new sw version but the problem persists.

[Bekka75]

I'm having the same problem. So annoyed!!!!!

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[Kruth1987]

Update:

A big thank-you to @Rich_Laue for answering a similar query last year. 

TLDR: Unlike a lot of other devices with Bluetooth, don't connect your Fitbit device directly to your phone. The app pairs it itself.

(Edited for grammar)

[Sheadley21 · Accepted solution]

App fixed itself this morning before I was able to try messing around with anything.