Android app showing 0 step count

[RikV8]

Hi, today I downloaded and setup the Fitbit app on my Google Pixel 8 however after a long walk it is showing 0 steps. Anyone got any ideas why? TIA 

[RiekoC]

Hello @RikV8 

When you set up the Fitbit app on your Pixel 8, did you add your phone as a connected device? If not, this is how to do that:

• Tap on the device icon in the upper left corner of the Today page in the Fitbit app to open the Connected to Fitbit page
• You should see Phone under Add connections. Tap on the tile to add your phone.
• Follow the prompts to connect your phone to the Fitbit app & save

If you've set up your phone as a connected device, I think you need to sync your phone with the app to show any step or activity tracking

• Tap on Phone to open the page
• Tap on the two circling arrows in the upper right of the page to sync your phone to the app

Please let us know if this helped.

[RikV8]

Hi,

Thanks for your response.

I had already done both these things and was saying synced but with no joy
(at the time). However I have opened the app this morning and it looks to
be now displaying yesterday's Steps but on the Today's tab 🤔.

[RikV8]

This is all very strange as yesterday's step count is now showing in yesterday's tab as it should but again todays steps only showing 0 even though I have had a small walk.

[RikV8]

After a long walk today please see attached screenshot. Top widget is Fitbit displaying 0 steps and bottom one is Google Fit displaying recorded steps, so must be an app/setting issue 😔

[RiekoC]

Hello @RikV8 

Thank you for your update. I'm going to ask around about your issue and will report back if I learn of anything that might be helpful.

[RikV8]

Hi @RiekoC 

Thanks the will be great 👍 

[RikV8]

Hi @RiekoC 

Little bit more info. This morning I have logged on and the main tab (see pic 1 below) it's now showing yesterday's steps but on today's tab also when I scroll to yesterday's tab it's showing the previous days steps 🤔. Strangely when I scroll down (see pic 2 below) and when I select to open the step data (see pic 3 below) the data is correctly showing it as yesterday.

Pic 1

 Pic 2

 Pic 3

 

[RikV8]

Hi @RiekoC 

Additional info.

Although app not showing step count I am still receiving both app and email notifications to say I have reached X amount of steps

[RiekoC]

Hello @RikV8 

Thank you for additional information.

I looked at the Fitbit help page on using a phone to track steps & activity . There wasn't any information that seemed helpful to your issue.

Now, I'm wondering if what you're experiencing is due to a known issue on the Fitbit side affecting step tracking and activity history. Which version of the Fitbit app do you have on your phone? You can check by tapping on your picture in the upper right of the Today page and tapping on Help. The version information should be on the Help page.

[RikV8]

Hi @RiekoC 

Thanks for looking into this.

The version I have is:

Fitbit 4.32 (110161828)

[nolanmaris]

Ensure that the Fitbit app has all the necessary permissions to access the phone's sensors. Go to Settings > Apps > Fitbit > Permissions and make sure it has access to activity, location, and any other relevant permissions.

[RikV8]

Hi @nolanmaris 

Thanks for the response.

I have allowed all permissions but unfortunately still no joy.

[RiekoC]

Hello @RikV8 

I suspect your issue is related to the one affecting historical data. Although I know that the team is aware of the issue & is working on the fix, you can submit an issue report using the Feedback option in the Fitbit app.

• Tap on your picture in the upper right of the Today page in the Fitbit app
• Tap on Feedback from the drop down menu
• Complete the prompts and submit

Even though you likely won't get a response, the team receives & reviews all reports submitted this way.

[RikV8]

Hi @RiekoC 

Thanks again for looking into this issue. I will go ahead and send feedback.