Android app stopped syncing with website

[LyleB]

Two days ago, my android phone stopped syncing with the website. I often just get a notice of a sync error, please try later. Been doing this for going on three days now. Have tried all the suggested remedies - clearing cache, turning wifi off and back on, rebooting phone, etc.

[SteveH]

Was one of the things you tried a restart of your fitbit using this procedure?

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

[LyleB]

I tried it once, will try some more. The problem, however, is that the app on my phone is not syncing with the website.

[SteveH]

When you sync it takes the data from the fitbit and uploads it to the fitbit servers - the data isn't held on the phone. So, syncing problems can be (and often are) a problem with the tracker.

[LyleB]

Well, I've re-started the Charge 2 several more times since your last email. Still hasn't synced to the website since last Tuesday.

[SteveH]

Ok. There are more troubleshooting steps in the following link. Hopefully there will be something you haven't yet tried. If not, then I guess it's time to contact customer support

http://help.fitbit.com/articles/en_US/Help_article/1866

[LyleB]

Well, I think I'll just give up on it. Have gone through all those things already, except completely re-setting my phone - not willing to do that.
Seems like this is a pretty common problem with Fitbit, and since the band is falling apart anyway, I've about had it. For the money that is charged, they should last longer than six months.
Thanks for your attempts.