Android app version 3.41.2 keeps crashing

[SunsetRunner]

Hi , Android app version 3.41.2 keeps crashing , hanging up , freezing ? i am not the only one having this issue , others in the community are having the same issue ? is there a glitch in the latest update ? .

Moderator Edit: Clarified subject

[SilviaFitbit]

@SunsetRunner Welcome to the Fitbit Community. Thanks for the details mentioned. 

Please try the following troubleshooting: 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

If your app is still crashing after this, let me know if this is happening when you're viewing something in specific in the app or if it's happening randomly. Also, share with me the phone model and OS installed. 

Hope this helps. 

[SunsetRunner]

Hi , i have tried all the troubleshooting,  but It still  happens , and it does it different times , whether on home screen,  in community or notifications.  I have Samsung S20 , OS android 11 , thanks 

[SilviaFitbit]

@SunsetRunner Thank you for getting back. I appreciate the troubleshooting performed. 

Some users mentioned that after the system update was released for Android devices, it caused the Fitbit app to crash. Please check the response here. 

Have a good weekend.