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Android app will not open

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‎07-09-2018 19:05

‎07-09-2018 19:05

July 9, 2018 19:04 PT

I installed the Fitbit android app on a Motorola z2 Play on June 18, 2018.  It worked fine until July 8, 2018.  On that date, I began getting an error message that says "Fitbit has stopped" or "Fitbit keeps stopping" whenever I try to open the app.  I have uninstalled and reinstalled the app numerous times; restarted the phone and cleared the cache.  Nothing seems to work.  Any suggestions?

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‎07-17-2018 19:15

‎07-17-2018 19:15

@627fletch Welcome to the Fitbit Community.

 

I'm sorry to hear about the difficulties you experienced with the Fitbit app. Thank you for trying to resolve before contacting us. I would recommend following the workaround @RobertoME shared in this post.

 

Hope this helps. Let me know how it goes.

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