07-17-2021
19:20
- last edited on
07-21-2021
16:57
by
SilviaFitbit
07-17-2021
19:20
- last edited on
07-21-2021
16:57
by
SilviaFitbit
App version 3.43.1 (updated on my phone on 6/25).
Using a Sense version 44.128.5.38 (most recent AFAIK).
For the last couple days (at least), SpO2 won't be displayed in the app's health metrics.
Everything else syncs but SpO2.
Of course, I have a SpO2 clock face. I've used "SpO2 Signature" from the beginning.
I switched to "SpO2 Active" last night as a troubleshooting step:
Since there's no way to access health metrics but in the app (which refuses to display that one), I can't access values past the current day. I chart some of the data on my own in Excel...
Ideas?
Moderator Edit: Clarified subject
07-18-2021 01:13
07-18-2021 01:13
The same problem is on iOS. It seems a generic Fitbit software bug that appeared recently. Hopefully their support monitors the forum and are aware of the issue.
07-18-2021 05:23
07-18-2021 05:23
Affects Versa lite also..
07-18-2021 06:43
07-18-2021 06:43
Talked to customer service this morning. They are aware of the problem.
07-20-2021
03:11
- last edited on
07-21-2021
16:47
by
SilviaFitbit
07-20-2021
03:11
- last edited on
07-21-2021
16:47
by
SilviaFitbit
Tap SpO2 Tracker then Install then Install. The SpO2 app doesn't appear as an app on your watch; instead, it runs in the background to track.
Moderator Edit: Word choice
07-20-2021 13:14
07-20-2021 13:14
07-21-2021 16:57
07-21-2021 16:57
Hi everyone and for the ones that are new to the Fitbit Community, welcome!
Thanks for the detailed information shared and the screenshot attached. As mentioned by @Vosevichs our team is aware of this issue, however it has been resolved. make sure to sync your Fitbit with the app to update your details. For more detailed information subscribe to the main thread of the Fitbit that you own.
- SpO2 data missing - Charge 4
Hope this helps.
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