Android not syncing to Fitbit website

[rifamily1955]

For the last couple of days I have found that my Android Fitbit app is not syncing with the Fitbit website correctly.  Initially the app was not even syncing to my Fitbit.  Now... it records the steps walked, and my sleep time (but not my activity time... what??) but does not send that info to the Fitbit site.  Somewhat frustrating when trying to participate in my workplace activity challenges and my activity is not being recorded.

Moderator edit: Clarified subject

[LanuzaFitbit · Accepted solution]

Welcome to the Forums @rifamily1955.

Let me help you figure out what is going on.

It is possible that the information is not being downloaded from the servers correctly. To help with this I'd recommend trying to log out from the app and from the web version of the Dashboard and then log back in to both. That should force them to connect to Fitbit again and load all information so that they show correctly.

Let me know if you have any further questions.

[Bonetex]

My new  fitbit Charge3 quit syncing on Wednesday, am unable to get it to re-sync.  Keep getting a message that the Fit Bit Website is down.  Is it really down?

[Kratar]

I logged out of both. I was able to log back into the website via Chrome, but when I try to log into the Android app I get a wrong email or password message.  I have verified it multiple times and was successfully able to log into the website with the same credentials.

[rifamily1955]

Hmmm.... I HAVE completely logged out of the app -- in fact I reinstalled the app -- but without the desired issue fix.   When I get home form work I will log out of BOTH and then long in and see if that works.   Thank you.  I will let you know the results.

The issue I see is that although the app IS reading my Fitbit device, it is NOT syncing with the website.  Interestingly, it would seem... when I am using the app with a WIFI connection the information IS transferred to the website and correctly recorded.  Seems that standard Android G4 transmissions are failing.  Getting a "Sync Error - Try Again" message.  This is a RECENT problem, last couple of days.  Something changed on the Fitbit website/servers/processors/receivers/... ??? Everything on my side is unchanged.

[rifamily1955]

Initially, when I was having sync failures, I uninstalled and reinstalled my Fitbit app.  Then, when I tried to enter my login and password it told me "Wrong Login or Password"  just like you.  I KNOW it was correct.  However... when I went one step further and selected the reset password option I got an unable to connect error message.  Ah!  The app assumes your login or password is incorrect because it has failed to confirm it with the Fitbit site... because it can't connect to the Fitbit site.  As noted in my response to the Fitbit person, I have been able to sync everything (including logging into my account after the new installation of the app) when connecting via WIFI.  Give that a try and see if you can at least get into your account via the app.

[rifamily1955]

Thanks Lanuza!

Last evening, after work I tried your solution:  I closed my Android Fitbit App session, and my PC Fitbit session -- making sure that everything was closed.  Logged into my Fitbit Android app without connecting through the WIFI, and  ...  it worked - it synced without issues.  Amazing!  This morning I gave it another try -- logging into my account and syncing without the use of the WIFI, over the 4G cell phone network.  Again no problems.  You saved the day!  Thanks again for your expertise.

[LanuzaFitbit]

Hello @rifamily1955, and @Kratar. Welcome to the Forums @Bonetex.

I'd like to apologize for the delay in my response.

@rifamily1955  Glad to read that everything seems to be working correctly for you!

@Kratar has the issue with logging in to the app continued or have you been able to log in?

@Bonetex Please try to follow the steps listed in this help article. They should definitely help in getting it all to work correctly.

Let me know if you have any further questions.

[Bonetex]

After I sent the message and read through a few more helps, I uninstalled the app. on my phone and reinstalled it, then all seemed to work.

Thanks.

[LanuzaFitbit]

Hello @Bonetex.

Glad to read that it is all working correctly after those steps! Thanks for sharing.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users, maybe one will be of interest to you.

Feel free to let me know if there are any further questions.

[Bonetex]

Thanks

[Trwheeler]

My Charge 2 not syncing. Says can't find device. Bought to use not having it not being down all the time.  Sent a email too.

[LanuzaFitbit]

Welcome to the Forums @Trwheeler.

Thanks for letting us know about this.

I could definitely see that you have reached out to our team. I'm sure they will be more than happy to help you figure our what is going on and find the best way to move forward.

Look forward to your reply.

[AZ-Mujer]

Thanks for the solution. It worked immediately!!