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Android phone won't sync

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‎12-07-2022 16:28 - last edited on ‎12-09-2022 13:26 by Fitbit Moderator

‎12-07-2022 16:28 - last edited on ‎12-09-2022 13:26 by Fitbit Moderator

Called fitbit. Said it was a android problem.  My phone won't update when a new update is available. 

 

Moderator edit: Subject for clarity.

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‎12-09-2022 13:29 - last edited on ‎02-14-2024 12:35 by Fitbit Moderator

‎12-09-2022 13:29 - last edited on ‎02-14-2024 12:35 by Fitbit Moderator

@charleskn Thanks for your help. Yes, I am also interested in those details. 

@MelWil1961 Welcome to the forums. Thanks for reaching out about syncing with your Android smartphone. 

Do you by any chance have a Samsung Flip? There is a general issue currently going on. It seems it is related to the latest Android update. This has been reported and a solution is already in the works. 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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‎12-08-2022 14:13

‎12-08-2022 14:13

Hi @MelWil1961 Are you talking about an Android operating system update, or (I hope) the Fitbit app? If you go to the Google Play store and update your Fitbit app from there.

 

What mobile device, android version (under setttings), and Fitbit app version are you using? The Fitbit version should be available n the app under your settings (tap your profile photo).

 

 

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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‎12-09-2022 13:29 - last edited on ‎02-14-2024 12:35 by Fitbit Moderator

‎12-09-2022 13:29 - last edited on ‎02-14-2024 12:35 by Fitbit Moderator

@charleskn Thanks for your help. Yes, I am also interested in those details. 

@MelWil1961 Welcome to the forums. Thanks for reaching out about syncing with your Android smartphone. 

Do you by any chance have a Samsung Flip? There is a general issue currently going on. It seems it is related to the latest Android update. This has been reported and a solution is already in the works. 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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0 Votes