help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App 2.64 great improvement

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2018 18:11

‎01-17-2018 18:11

This morning my phone is syncing without me doing anything.. Also to my Fitbit One (multi) and that is 50' (15m) away on my bedside table.. that now reflects my Ionic steps.

 

But I notice 2 subtle issues, a message saying the "App has stopped working, restart", and the other "Bluetooth issues, if this is the first time cancel and try again or press restart etc". I just cancel and it syncs OK.

 

These are not affecting the syncing..They did not appear on V2.63

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer
0 Votes
1 REPLY 1

‎01-18-2018 05:56

‎01-18-2018 05:56

I never could get my surge to connect to my phone no matter what I did..... I finally paired my surge to my account and updated the firmware through my windows 10 pc.... worked fantastically 😀 

 

And now it's syncing flawlessly through my phone with app version 2.63. I've never had a Fitbit sync this well for this long...... I won't be changing/updating my app unless I'm forced to because of some kind of problem 😱

Best Answer
0 Votes