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App Gallery Disappeared from Fitbit app

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‎08-29-2024 00:19 - last edited on ‎09-02-2024 08:40 by Fitbit Moderator

‎08-29-2024 00:19 - last edited on ‎09-02-2024 08:40 by Fitbit Moderator

I'm trying to re-set up the Alexa voice assistant on my Versa 4 by way of the Android app and the App Gallery does not appear to be available through the Fitbit Android app any longer.  I saw a few people posting about Fitbit's decision to do away with apps.  Have they really decided to shoot themselves in the foot that way?  I've had a Fitbit for years, but it seems like they've done away with a great deal of functionality and I'm beginning to question if it's time to switch to something else.  I just want to be able to use the tracker as a smart watch and not just a tracker that can keep time (or else advertise it as what it is please, Fitbit).


Moderator Edit: Clarified subject

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‎09-02-2024 08:46 - edited ‎09-02-2024 11:05

‎09-02-2024 08:46 - edited ‎09-02-2024 11:05

Welcome to the forums, @AM_19.

Thanks for bringing this to our attention. I understand your concern and let me clarify that the 3rd party clock faces and apps are no longer available for members residing in the European Union. However, the Gallery tab will remain there so you can customize your watch with Fitbit features.

That being said, let me recommend the following steps:

  1. On your phone's settings tap Apps > Fitbit > Storage > Clear Cache.
  2. Go back to the previous screen and tap Force Stop.
  3. Reboot your phone
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Tap Devices > Versa 4 and check if the Gallery tab appears listed.
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