App Version 2.33

[USAF-Larry]

I downloaded/installed the Fitbit App Version 2.33 today, and it seems to have at least one improvement.  Prior to the install of the updated version I could not sync the tracker to the phone if I was within range of the laptop, and the Dongle was installed in the laptop. If I pulled the Dongle out, the phone immediately synced.  After installing the updated version 2.33 of the app, though, I can now sync the phone regardless of how close I am to the laptop.  I haven't noticed any other changes to the app.

[ErickFitbit]

@USAF-Larry Yay! Glad to hear that you're experiencing improved syncing with the new app update. 

I recommend checking out this thread for our app changelog for the new version. Hope that clarifies any other questions you may have. Thanks for taking the time to share your experience with the update.

[Jack_Yaz]

Can you please enlighten us as to what "Bug fixes and performance improvements." - app still seems to have a critical bug in that you have to constantly reinstall it to keep syncing working reliably...I've contacted Support who were of no help.

[USAF-Larry]

That is odd behavior, @Jack_Yaz, I have never had to reinstall it on my HTC One M9 phone, and it has always synced reliably.  I first installed the Fitbit app when I got the Charge HR last Christmas, and I have installed the updates as they have released them, but I have never had to re-install it. When I upgraded to the Charge 2, the app continued to work without any changes.  Could this be a problem with your phone's Bluetooth being put in standby or sleep mode?

[Jack_Yaz]

I don't think so, Bluetooth classic between Blaze and phone remains
connected without interruption! Bluetooth syncing between dongle and
Windows 10 works fine, so it's not a Blaze problem (yes i've disconnected
PC bluetooth before attemtping to use Android, and even moved to a
different location)

[Fawntastic]

Anybody having problems syncing after this update? I've had a note 7 for about 2 weeks and have had no problems until yesterday. But I also tried to sync with the dongle to my laptop and that is a no go as well. . . .  

[melaniemp]

Since the update I can't sync at all. It says cant locate device. I've installed, reinstalled, cleared cache, and now I've lost all previous stats and have no section for step counts. It doesn't exist. Charge HR, LG, Android. Didn't have any issues till the update and now its pretty useless.

[Fawntastic]

Hi! So since my phone wasn't syncing I was trying to get my tracker to sync
using the wireless dongle on my laptop through the website. Nothing was
happening. I just happen to see an add for the fitbit app if you have
Windows 10, which I do. So I downloaded the app, logged in and it synced!
And it's syncing on my phone again as well! Hopefully it will stay
connected and will try to keep it charged!

[AlvaroFitbit]

@Fawntastic @melaniemp Welcome to our Community!

@Jack_Yaz @melaniemp I would suggest you restart your trackers to see if this helps correct the issue.

To restart your Blaze please do the following:

1.- Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.

And to restart a Charge HR:

1.- Plug your charging cable into the USB port and insert the other end into the port on the back of your 2.- Fitbit Charge HR. Your Charge HR will begin charging.
3.- Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
4.- Let go of the button.
5.- Unplug your tracker from the charging cable.

After this restart your phone's bluetooth or the phone itself and try syncing your tracker.

@Fawntastic Happy to hear that your tracker is now syncing!

Let me know how it goes!