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HR tracker

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‎03-31-2016 22:12

‎03-31-2016 22:12

I was trying to update software and it stopped halfway. My tracker now has a narrow bar across the screen. One half is solid and the other in not coloured in. In the middle of the bar is an exclamation bar. The tracker is fully charged. Any ideas.




My tracker has a narrow box ob the screen and an explanstion msrk in the middle. Can't get it working. Any ideas?

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5 REPLIES 5

‎04-01-2016 06:36

‎04-01-2016 06:36

Welcome to the Fitbit Family @Castlerock! Let me help you out, I recommend doing the restart then try the firmware update again if the issue persists try 8 to 10 times, you can also try setting it up as a new device. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎04-01-2016 10:06

In response to MaginB

‎04-01-2016 10:06

Really?   Trying 8-10 times to get an update to work is riduculous!   I gave up after 5.   What is in the tracker update?   I am not interested unless it extends my battery life which has never been 5 days as advertised.

Thanks!

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‎07-15-2016 05:31

In response to JB2272

‎07-15-2016 05:31

It's nice to see you around @JB2272! I totally understand where your concern is coming from my friend, but as @MaginB said, try the update process again after each of these troubleshooting tips:

 

  1. Restart your tracker. See How do I restart my tracker? if you need instructions provided by @AlejandraFitbit.
  2. If you're using a mobile device, reboot it.
  3. Try using a different mobile device or a computer after following the instructions in Why is my tracker only syncing with one mobile device? if appropriate.

If you’re still unable to update your tracker’s firmware please contact Customer Support so we can investigate the issue.

 

Have a nice day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-14-2016 11:02 - last edited on ‎09-19-2016 07:18 by Moderator Alum

In response to MarreFitbit

‎08-14-2016 11:02 - last edited on ‎09-19-2016 07:18 by Moderator Alum

I have restarted and re-tried so many times it is ridiculous! I have even removed and reinstalled the app. It was all a waste of my time because, as far as I can tell, the app is still working properly and well.

Thanks!

JB

Moderator edit: Personal information

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‎09-19-2016 07:19

In response to JB2272

‎09-19-2016 07:19

Thanks for the information @JB2272. I would like to know if you keep having problems setting up your tracker? If you do, I recommend getting in touch with our support team directly since I can see here that you have tried all troubleshoot possible. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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