03-31-2016 22:12
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03-31-2016 22:12
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My tracker has a narrow box ob the screen and an explanstion msrk in the middle. Can't get it working. Any ideas?

04-01-2016 06:36
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04-01-2016 06:36
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Welcome to the Fitbit Family @Castlerock! Let me help you out, I recommend doing the restart then try the firmware update again if the issue persists try 8 to 10 times, you can also try setting it up as a new device.
Let me know how it goes!

04-01-2016 10:06
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04-01-2016 10:06
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Really? Trying 8-10 times to get an update to work is riduculous! I gave up after 5. What is in the tracker update? I am not interested unless it extends my battery life which has never been 5 days as advertised.
Thanks!

07-15-2016 05:31
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07-15-2016 05:31
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It's nice to see you around @JB2272! I totally understand where your concern is coming from my friend, but as @MaginB said, try the update process again after each of these troubleshooting tips:
- Restart your tracker. See How do I restart my tracker? if you need instructions provided by @AlejandraFitbit.
- If you're using a mobile device, reboot it.
- Try using a different mobile device or a computer after following the instructions in Why is my tracker only syncing with one mobile device? if appropriate.
If you’re still unable to update your tracker’s firmware please contact Customer Support so we can investigate the issue.
Have a nice day!
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08-14-2016
11:02
- last edited on
09-19-2016
07:18
by
AlejandraFitbit
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08-14-2016
11:02
- last edited on
09-19-2016
07:18
by
AlejandraFitbit
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I have restarted and re-tried so many times it is ridiculous! I have even removed and reinstalled the app. It was all a waste of my time because, as far as I can tell, the app is still working properly and well.
Thanks!
JB
Moderator edit: Personal information

09-19-2016 07:19
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09-19-2016 07:19
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Thanks for the information @JB2272. I would like to know if you keep having problems setting up your tracker? If you do, I recommend getting in touch with our support team directly since I can see here that you have tried all troubleshoot possible. For a faster response you can contact them via phone or chat.
Let me know how it goes.

