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App crash after update

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‎01-10-2020 19:12 - last edited on ‎01-13-2020 11:47 by Fitbit Moderator

‎01-10-2020 19:12 - last edited on ‎01-13-2020 11:47 by Fitbit Moderator

Hello,

 

I've had an ionic for a week. An update came out last night for my ionic via the app on my android. I ran the update but then directly after the app on my phone started crashing seconds after opening. I've also lost the main clock on my ionic. I've had a fitbit for at least 8 years and never had these issues. I've uninstalled the app, forced a stop, turned off the phone but nothing works. It very frustrating having spent so much money for the system not to work. Any help is welcome.

 

Moderator edit: Subject for clarity 

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‎01-13-2020 11:46

‎01-13-2020 11:46

Hi @Mburleigh, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that after completing an app update you're experiencing such difficulties. To better assist you with this, can you please let me know which Android mobile device are you using? The app crashes with specific tiles or when you tap on specific features? If you haven't already done so, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted. 

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