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App crash on Huawei Nova 5

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Hello there

I just switchedbto a new phone which is a Huawei Nova 5t, working on Emui 10.

App worked fine, right after i tracked my first exercice using my new phone, once i try to start the app it closes itself instantly, shows me the logo then nada...

Hope u might be able to help me here

 

Moderator edit: Subject for clarity 

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Hi @Assassimo, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answer, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Try to login using your account credentials.

 

Let me know if the issue persists and if you have any additional questions.

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