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Unable to setup Alta HR with Razor 2

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‎05-06-2020 14:12 - last edited on ‎05-10-2020 14:50 by Fitbit Moderator

‎05-06-2020 14:12 - last edited on ‎05-10-2020 14:50 by Fitbit Moderator

I have had this Fitbit Alta HR for about 10 months and it was working fine. However about 2 months ago it stopped syncing. I have tried everything. I have deleted the app and reinstalled it. Deleted my profile and created a new one. Reset the fit bit, reset my phone, turned bluetooth off and on again and still nothing works. Everyone I try to pair the device my phone finds it and I put the passcode in. It then says connecting but then says failed to connect. Any solutions? My phone I used to have was a razor1. I now have a Razor2.

 

Moderator edit: Subject for clarity 

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‎05-10-2020 14:36

‎05-10-2020 14:36

Hi @M_crow12345, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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