Notifications issue with Versa 2 and Huawei

[Tashiinator]

Hey there! 

So I just got my Fitbit Versa 2 about two weeks ago. I love it! But I have a few problems. One of the reasons why I wanted this one is so I could use it for swimming, and get my text/messenger notifications and see who's calling me. 

Every 1-2 days, my notifications will stop popping up on my watch. I found out so far that the only way to fix this is to close the app, go to settings - apps - Fitbit, force stop the app, clear the cache, then force stop it again and then I'll get notifications. But I really don't want to do this every 1-2 days. I paid good money for this watch.. is there any way to permanently fix this so I don't have to keep clearing the cache every day or two? 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Tashiinator, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know which specific Huawei phone are you using with your Versa 2? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Keep me posted.

[Supergranny1]

My phone is an Honor7 and won't allow notifications to my watch.... Disappointed to say the least after paying so much for it..... Why not say what phones its not compatible with.... Then I wouldn't have bought this watch