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Unable to access to Premium content

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‎05-06-2020 14:03 - last edited on ‎05-10-2020 13:28 by Fitbit Moderator

‎05-06-2020 14:03 - last edited on ‎05-10-2020 13:28 by Fitbit Moderator

I'm trying to actually use Premium. I open the app, go to the link in the menu, and there's a list of things I can do, but nothing responding to touch inputs. It looks like just a bunch of text and images?

 

Moderator edit: Subject for clarity 

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‎05-10-2020 13:27

‎05-10-2020 13:27

Hi @offtheball, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists and if you have any additional questions. 

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