02-04-2020
03:13
- last edited on
02-05-2020
19:08
by
RicardoFitbit
02-04-2020
03:13
- last edited on
02-05-2020
19:08
by
RicardoFitbit
I've opened my app to add a friend onto my fitbit it works fine on my stats but when I click on community it just closes the app straight away. I've restarted my phone I've logged out deleted app and reinstalled cleared cache and still can't get onto community. When I went to add my friend it let me on and search I added her but turns out it wasn't her it's not a hack or anything is it? suspicious it happened after adding a random person
Moderator edit: Subject for clarity
Best Answer
02-05-2020
19:08
- last edited on
09-16-2025
08:16
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-05-2020
19:08
- last edited on
09-16-2025
08:16
by
MarreFitbit
Hi @Sashbash, welcome to the Community Forums!
Thanks for bringing this to my attention and for troubleshooting this matter prior to posting. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please follow the next steps:
Keep me posted and let me know if you have any additional questions.
Best Answer02-08-2020 01:43
02-08-2020 01:43
Huwaii p20 Pro is my phone. Never had this issue before. Have done all the above already and is still doing it I contacted fitbit and they don't know why its doing this they said they would email me but heard nothing since.
Best Answer