06-09-2021
22:52
- last edited on
06-10-2021
06:26
by
DavideFitbit
06-09-2021
22:52
- last edited on
06-10-2021
06:26
by
DavideFitbit
Hello
Since the new "stress management" the app crashes when clicking on the health tile
Restarted the phone
Cleaned the fitbit app cache
Removed the fitbit app
still crashing
06-10-2021 06:31 - edited 06-10-2021 06:32
06-10-2021 06:31 - edited 06-10-2021 06:32
Hi, thank you for sharing that you've been experiencing this inconvenience with your Fitbit app and the troubleshooting steps that you already tried, @Maartenvc.
Before considering other options, could you please confirm if Chrome was recently updated on your phone? If it was, check out this page for additional information on what could fix it. If this wasn't the case, attach screenshots or a video showing what you're experiencing with your next reply.
See you around.
06-10-2021 09:52
06-10-2021 09:52
Chrome was updates 2 days ago. I saw that page before and even removed and reinstalled the android webview.
Strange thing it is only a problem in the Fitbitapp and only on the health tile. All others are showing what they should show.
Today it looks ok
06-12-2021 15:30
06-12-2021 15:30
Hi, thank you for the update and sharing that you recently updated the Chrome browser, @Maartenvc.
Other users are experiencing the same problem with the Fitbit app after updating Chrome on their phones. The team of developers is already aware of this and they're working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
Have a great day.