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App crashes after Android system update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2021 12:05

‎03-24-2021 12:05

Hi Everyone -

 

We are aware of system update released for Android devices that may have caused your fitbit app to crash. A fix has been issued. Please check the response here. 

 

Thanks for your reports on this issue. 

 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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43 REPLIES 43

‎03-25-2021 09:49

‎03-25-2021 09:49

I have followed the steps for the update. However I am not getting any notifications for texts or calls on my device. I have done the test call and I can see the call but no vibration with the test. Any suggestions appreciated 

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0 Votes

‎03-25-2021 21:25

In response to IbKene

‎03-25-2021 21:25

If your app is crashing when you open it, please see this article. 

If you are having notification issues let's start our ow

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‎03-27-2021 07:33

‎03-27-2021 07:33

It still didn't work after trying what was posted. Any other suggestions? 

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‎03-29-2021 18:06 - last edited on ‎10-15-2023 03:32 by Fitbit Moderator

In response to EmilyRoney

‎03-29-2021 18:06 - last edited on ‎10-15-2023 03:32 by Fitbit Moderator

Hi everyone.

Thanks for your continued reports about the Fitbit app crashing on Android devices due to a system update. Since a fix has been issued, I will be closing this thread to further comments.

If you have any other question related to Fitbit products or services, I'd encourage you to open a new thread so you can receive help from the Community.

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