App crashes when tying to add a photo

[JuliaGee]

Hi, 

Every time I try and add a photo to a community group- my app stops working. Any tips? 

Thanks!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @JuliaGee, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced such situation and how many times since then? If you haven't already done so, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Keep me posted.

[JuliaGee]

Thanks for your message- I will try those things and see what happens. How do I know the Androis version is up to date?

The first time was 2 days ago and I have tried 5 or 6 times since. 

I have a Samsung A8+

Thanks 🙂 

[RicardoFitbit]

You're welcome @JuliaGee, I appreciate your prompt reply too.

Thanks for taking into consideration the steps from my previous post, please keep me posted and let me know the outcome after trying them. To check Android updates, please follow the next steps:

1. Open up the Settings app either by using the app icon or by tapping the gear-shaped settings button in the notification bar.
2. Scroll down all the way to the bottom until you reach the System menu.
3. Tap on System Updates.
4. Tap on Check for Updates to see if you have something new.

Let me know if you have any additional questions.

[JuliaGee]

I have followed all those steps - my software is up to date and I press "allow access to photos/camera" when prompted.

Still no joy! The screen just goes white and I get booted back to the main page or get a notification saying the app has stopped.

Thanks!

[JuliaGee]

Any ideas? Kinda frustrating not being able to add photod