App crashing with exercise log

[BenBenson]

When I attempt to log exercise on my Android Fitbit app it crashes when I attempt to enter the distance.

I have uninstalled and reinstalled the app but the results are the same.

For now I use the website interface to enter the information for the activity. It works perfectly.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @BenBenson, thank you for bring this issue to my attention. How it goes so far? Is this happening everytime you are logging an exercise's distance? 

Make sure your Android OS is updated and the app is not installed in the external storage. 

If the issue continues, try these steps: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

See you later and hope this helps.

[BenBenson]

Hi Roberto,

I have the Android sansung s8 active with all the available updates.

Currently have the Fitbit app v 2.70.

In settings/apps I found Fitbit but only have Force Stop option. I can't
find a clear cache option on the Fitbit settings page.

Moderator edit: personal info removed

[Colinm39 · Accepted solution]

@BenBenson When you are in the phone applications area, tap storage and the option to clear cache is there.

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@BenBenson wrote:
Hi Roberto,

I have the Android sansung s8 active with all the available updates.

Currently have the Fitbit app v 2.70.

In settings/apps I found Fitbit but only have Force Stop option. I can't
find a clear cache option on the Fitbit settings page.

Ben Benson

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[BenBenson]

Thank you. Attached is the screen where I selected Clean Now and now I can
create manual activity entries.

Thank you all for your help!

Moderator edit: personal info removed