App doesn't keep info

[Shirota]

My app and my Fitbit have been consistently syncing lately (which it didn't before so this is a good thing) however, my app will only keep the info for today and yesterday. Tomorrow, it will get rid of yesterday's info and only have today and tomorrow's info, and so on. What's going on? Why is it not keeping more than 2 days worth of info?

[RobertoME · Accepted solution]

Hello @Shirota, good to see you here in the Fitbit Community. Note that the Android app as you know will display for the main stats data for previous dates while you navigate with the side arrows of the grand tile. (Which is the one that contains your steps, calories, distance and active minutes). However this wont affect the secondary tiles like water or sleep, but you can access individually to each tile or stats to have details for previous days.

I'm wondering if you can share a screenshot to have a closer look? Note that all your the information you have synced is store in our servers and cannot be deleted.

As an additional note, there is a new version of the Fitbit app for Android under version: 2.45. If you haven't updated the app, please go to your Google play store and install this new version. After this restart your phone and give it another try to see if the issue persists.

Hope this helps and let me know how it goes.

[Shirota]

Updating the app seems to have worked. All my information for at least the last week is there! Thank you!

Sent from my Verizon Wireless 4G LTE DROID

[RobertoME]

Hello @Shirota, thank you for keep me posted that updating the app have worked for you. I'm glad to hear all your information was there.

Hope to see you again. Don't forget to stay tune to our Discussion Boards.