App duplicating exercises

[Spikael]

Due to accuracy issues with my charge 3 I have been using the app to track exercise distance. I have switched off auto recognition but somehow I now get two copies of walks/runs/rides. Only one is being added to step/distance stats but both show in the app and online dashboard. 

Two questions

1 Can I delete one of the entries or will that remove both?

2 Why is this happening?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Spikael, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, seems odd that the exercises that you perform are being duplicated. To better assist you with this situation, can you please let me know which Android mobile device are you using to track your exercises? When was the first time you experienced this and how many times since then? Does this occur with any exercise or just specific ones? If you haven't already done so, I recommend you to check if the Fitbit app and the Android version of your mobile device are up to date.

To answer your questions:

1. You can delete one of the entries separately. To do so, please check our help article: How do I add, edit, or delete Fitbit data and activities?
2. Seems like a bug that's affecting your app. Please answer the above questions so we can move forward with this and determine the cause.

On the other hand, which accuracy difficulties are you experiencing with your Charge 3 device? 

Keep me posted and let me know if you have any additional questions.

[Spikael]

Hi Ricardo,

This is still happening but less frequently. I have the app, phone and watch all up to date and the app is not battery optimised.

I did as you suggested and deleted "duplicate" entries and the remaining ones now will not load up the map details (constant red spinner) so it looks like I have to leave them cluttering my feed.

Re accuracy issues. Following was posted in another thread and not been responded to as yet.

Update

Received new pebble and have used this for two days. Sad to say the issue remains the same. At least I have a clean screen on my watch that I can see now which does help - slightly. I have followed all the instructions given during an online chat and this has not changed the outcome. 

For clarity. I have ensured that there are no other bluetooth devices within at least 100m of my watch and phone (A man out standing in his field!) I have waited while the watch registered as connected to my phone and then pressed start. The watch holds the connection but within seconds of the screen switching off the connection is lost - as indicated by the icon on the watch and the vibration alert. It makes no difference if the app is running or not when I start the activity (have done both to check).

This is all a recent issue. I have used Fitbits for a number of years, firstly a Surge and latterly a charge 3. These have both worked well and tracked with a very acceptable degree of accuracy. (I know the Surge was a GPS watch). Watch, app and phone all up to date. App NOT battery optimised. 

Getting fed up now and cannot believe that this issue which IS impacting on so many users is not being addressed better that going through the same non working set of fixes. This is a wider problem than just a few individuals and should be being taken seriously by Fitbit as a significant priority