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App keeps crashing Samsung S7

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‎05-28-2017 12:58

‎05-28-2017 12:58

I loaded the app onto my device but keeps crashing before I can login. Any advice? I have already uninstalled, reinstalled, uninstalled & restarted, nothing is working.

 

Best Answer
5 REPLIES 5

‎06-01-2017 05:07

‎06-01-2017 05:07

Hello @SpecialkNYC, let me start by giving you a proper welcome to the Fitbit Community. Our teams are aware of the issue and are looking into this to released a fix in a future update.

 

At the moment make sure you are running the latest version for Android, which is 2.50. As a workaround also: Go to Apps > Google Play Services > Permissions, then allow it to use phone and storage and try to log in again.

 

Let me know how it goes, I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎06-13-2017 05:34

In response to RobertoME

‎06-13-2017 05:34

I just installed my fitbit a month ago. Wouldn't that have automatically uploaded the latest version? The fitbit app crashes my phone and then it goes into a cycle of trying to reboot without success. I have to go home and put it on my fast charger before I'm able to use my phone again. I'm going to have to quit using your app until you resolve this.

Best Answer
0 Votes

‎06-19-2017 05:36 - edited ‎06-19-2017 05:40

In response to agould

‎06-19-2017 05:36 - edited ‎06-19-2017 05:40

Hello @agould, it's nice to have you here in the Fitbit Community. Note that we are releasing regular updates of the Fitbit app, where our product team addresses different bugs or fixes for stability of the app.

 

These updates if you don't have the option on your phone of "Auto -update" the apps will remain with older versions until you manually install the updates.

 

If you are experiencing issues with the app, give it a try to the following steps I mentioned here for more help.

 

See you around and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎03-11-2018 09:53

In response to RobertoME

‎03-11-2018 09:53

This issue still isnt fixed. Almost 1 year after origanal post! Very poor development support!

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‎03-14-2018 05:17

In response to DebraJohnson

‎03-14-2018 05:17

Hi there @DebraJohnson, thank you for joining to the Fitbit Community! Thank you for sharing with us your comments and rest assure we are working to improve the Fitbit experience.

 

I noticed your Community profile doesn't show any tracker paired, so I'm wondering if you are having troubles pairing your tracker due to the app is crashing?

 

Let me know, perhaps we can find an alternative solution.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
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