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App keeps crashing and Inspire HR won't sync

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‎06-03-2020 08:25 - last edited on ‎06-04-2020 19:32 by

‎06-03-2020 08:25 - last edited on ‎06-04-2020 19:32 by

My Inspire HR wouldn't sync for 5 days (it wouldn't let me update the clock either - my phone couldn't find the device), so I uninstalled and reinstalled the app on my motorola phone. Upon reinstalling, the app will not run. It crashes immediately upon opening and the only options are to try again or send feedback. Can this be remedied, please? 

 

 

Moderator edit: subject for clarity

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‎06-04-2020 19:31

‎06-04-2020 19:31

Welcome to the Fitbit Community, @kimmiebn.

 

I am sorry to hear the app keeps crashing and your Inspire HR wouldn't sync. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend to uninstall the app, restart your phone and install the app again. If you continue experiencing difficulties, please try to clear the app's cache. 

 

For troubleshooting instructions to resolve the syncing issue, please see Why won't my Fitbit device sync?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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