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App keeps crashing when I go to the Community tab

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‎08-31-2019 09:22

‎08-31-2019 09:22

So I'm not sure what is wrong with the app since the update, but I haven't been able to access the community tab in order to accept challenges. Does anyone else have the same problem? I have reset my phone, logged out and back in and nothing seems to work. 

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5 REPLIES 5

‎08-31-2019 10:29

‎08-31-2019 10:29

Hi @JamminJen  have you tried cleaning the cache on your app? Sometimes that helps when there is a glitch. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-31-2019 16:43

In response to Odyssey13

‎08-31-2019 16:43

I have cleared the cache, logged out and back in. I can't do anything on the app.
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‎09-01-2019 07:12

‎09-01-2019 07:12

I'm having the same problem. It's also crashing when I try to accept friend requests. I have also tried clearing the cashe and restarting etc...

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‎09-01-2019 09:12 - last edited on ‎12-25-2024 10:23 by Fitbit Moderator

In response to Audrey03

‎09-01-2019 09:12 - last edited on ‎12-25-2024 10:23 by Fitbit Moderator

@JamminJen @Audrey03 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Fitbit app crashing and thank you for troubleshooting this issue. Which phones are you using and which OS version is it running? Try uninstalling and reinstalling the app and make sure the app has all the permissions (settings > apps > Fitbit > permissions) enabled.

@Odyssey13 thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-01-2019 13:39

In response to Audrey03

‎09-01-2019 13:39

After uninstalling the app and reinstalling twice, it seems to be working ok now.
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