Flex only syncing after restart

[RedBumblebee]

My FitBit Flex which has been working fine for almost a year stopped syncing properly since the last two days.

It now only syncs to my Android for a brief moment after restarting the Flex. 

[SunsetRunner]

Welcome to the Forums @RedBumblebee! You should start by checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual.

Hope this helps. Let me know the outcome.

[RedBumblebee]

Hi there, 

I've tried all of the Android device syncing troubleshoots. I found that after restarting the tracker, it'll be able to sync for about 2 minutes, after which the tracker is apparently unable to be found. 

I tried setting up the tracker as a new device, this time using only the Windows 10 app with the base station. Results were similar, the tracker can't be found after a few minutes of syncing fine. 

Since they the app has been able to sync with the tracker over the last 6 or so hours. 

Very disappointed, since it had been working just fine for a year. 

[SunsetRunner]

Hi there @RedBumblebee! Although you're not trying to setup your tracker, try following these instructions. You will find the steps to perform a master reset. You may need to start the setup process after that.

Keep me updated.

[RedBumblebee]

I don't think these instructions are compatible with my Fitbit Flex, there is no display nor button on the tracker.

[SunsetRunner]

I'm sorry @RedBumblebee. I confused your post. I was about recommending to contact Fitbit Support. They can further investigate this matter and provide a good resolution for you. Let them know the troubleshoot that you have done so far. In that way they can provide a solution fasted. Once again I apologize for the confusion.

[daznch]

I have the same issue did you get it resolved