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App not recording active minutes

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‎09-21-2016 06:42

‎09-21-2016 06:42

My Android app has not been recording active minutes from my Flex for two weeks now. Before it was recording fine-varying levels depending on what I'd done that day. I understand how active minutes are calculated and I'm 100% sure I have definitely done some active minutes in the last few weeks! For example I went for a run yesterday evening. Please tell me how I can fix this. Thanks.
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‎10-02-2016 09:39 - last edited on ‎12-09-2025 09:05 by Fitbit Moderator

‎10-02-2016 09:39 - last edited on ‎12-09-2025 09:05 by Fitbit Moderator

@Annasmm Welcome to the Fitbit Community! I recommend performing a restart on your Flex to fix this issue. Remember that intensity is the key to gain active minutes! 

Try that out and let me know if you start gaining active minutes once again! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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