help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not showing exercise or active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-08-2018 13:12 - last edited on ‎11-12-2018 09:05 by Fitbit Moderator

‎11-08-2018 13:12 - last edited on ‎11-12-2018 09:05 by Fitbit Moderator

Is someone please able to help.  My app is not showing my exercise even though it is being logged on my Versa.  My software is updated and I have turned off and on my Samsung 6 phone.

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-12-2018 09:09

‎11-12-2018 09:09

Welcome to the Forums @Tryingtogetfit1.

 

Thanks for letting us know that your information is being tracked by your Fitbit.

 

It could be that the information is not being loaded from the servers correctly. My suggestion in this case would be to try to log out and log back in. That will force the app to download all data again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes