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App not showing exercise or active minutes

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‎11-08-2018 13:12 - last edited on ‎11-12-2018 09:05 by Fitbit Moderator

‎11-08-2018 13:12 - last edited on ‎11-12-2018 09:05 by Fitbit Moderator

Is someone please able to help.  My app is not showing my exercise even though it is being logged on my Versa.  My software is updated and I have turned off and on my Samsung 6 phone.

 

 

Moderator edit: Clarified subject

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‎11-12-2018 09:09

‎11-12-2018 09:09

Welcome to the Forums @Tryingtogetfit1.

 

Thanks for letting us know that your information is being tracked by your Fitbit.

 

It could be that the information is not being loaded from the servers correctly. My suggestion in this case would be to try to log out and log back in. That will force the app to download all data again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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