Hi @Windcraze, awesome to see new faces in the Fitbit Community! my apologies for the late response and I'm wondering how it goes? Is the issue still persisting?
Certainly this is not a normal behavior. You did good in trying the troubleshooting steps on your own. Additionally to that, I want to recommend to clear the cache of your Fitbit app.
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)
Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you later and hope this helps.
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