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App not working

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‎09-09-2016 07:49

‎09-09-2016 07:49

I am having trouble accessing the app on my mobile is have an s7. The app will not open and just says it's stopped working and to report it. I have but haven't heard anything as of yet , I'm stuck and not able to sync or connect to phone to go out on a run any help please.
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‎09-10-2016 02:05

‎09-10-2016 02:05

Hi 

Im having the same problem, since i updated the app not happy at all

 

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‎09-13-2016 18:34

In response to jigs1972

‎09-13-2016 18:34

@Claireken90 @jigs1972 welcome to the forums! Actually, the Fitbit app is not yet compatible with the the Samsung Galaxy s7. Please check the list of compatible devices here. In order to make your voice heard please add your votes and comments in the Feature Suggestion about making the Samsung Galaxy s7 a compatible device. 

 

Our engineers and devs are always looking into this board to implement new suggestions in a near future. Good luck and keep me posted! 

Mariam | Community Moderator, Fitbit

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