help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2021 22:47

‎05-26-2021 22:47

More than 2 weeks since the app stop working. First my charge 3 stopped getting notifications, then the app stopped and cannot log in. Every time I tried to.connect ot shows a message "fitbit.com not working at the moment"... 

Best Answer
0 Votes
1 REPLY 1

‎05-27-2021 09:43

‎05-27-2021 09:43

First step is to restart the phone.

If that doesn't work check if you installed any security apps on the phone, which could block internet access.

It may also be a permission is missing for the Fitbit App. You could try uninstalling it and reinstalling, and redoing the Setup of Notifications again which are lost in that process.

Author | ch, passion for improvement.

Best Answer
0 Votes