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App starts in Account settings page

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‎06-11-2018 07:48 - last edited on ‎06-14-2018 07:59 by Moderator Alum

‎06-11-2018 07:48 - last edited on ‎06-14-2018 07:59 by Moderator Alum

Since a week or 2 my Fitbit app starts with the account page instead of the start page. Some kind of notification screen flashes by when the app start. Probably some privacy settings/acknowledgement screen (GDPR?) but to fast to be able to do anything...

I have this on at least 2 device as I installed a new phone last week and it inherited the behaviour....

 

 

Moderator Edit: Updated Subject For Clarity / Format

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‎06-17-2018 02:17

In response to Dion69

‎06-17-2018 02:17

Today I wanted to shop for a new band and somehow I came to my account page and was asked to acknowledge some privacy settings., Which I did, when I now open the app on my phone, I stay in te dashboard, as it should.

View best answer in original post

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‎06-14-2018 08:05 - edited ‎06-14-2018 08:06

‎06-14-2018 08:05 - edited ‎06-14-2018 08:06

Hi there @Dion69, welcome aboard to the Fitbit Community. I'm sorry for the late response to your concern and I'm wondering how it goes, is the app still opening in the account settings?

 

There is a new version of the Fitbit app for all our Android users, please make sure to update your app to this version. It might give you some extra help if the issue persists. For more details please refer to this post: Android app version 2.73 is now available - 6/11

 

Let me know how it goes. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎06-14-2018 08:16

In response to RobertoME

‎06-14-2018 08:16

Just checked, I was on 2.72.1, just upgrade to 2.73, but still the problem persists.....

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‎06-17-2018 02:17

In response to Dion69

‎06-17-2018 02:17

Today I wanted to shop for a new band and somehow I came to my account page and was asked to acknowledge some privacy settings., Which I did, when I now open the app on my phone, I stay in te dashboard, as it should.

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‎07-06-2018 01:03

In response to RobertoME

‎07-06-2018 01:03

Hi @RobertoME

I'm new here but have had my Fitbit Charge2 for six months now. I have the same problem with the app starting in the Accounts page everytime. Guess it started around May. The version of the installed app is 2.73 (2193284) and when I go to Play Store it shows that I already have the latest version. 

Do you have any news about a fix for this? Kind regards

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