App won't respond

[CleeWest]

Please help!  When I try to go into the app, it will not respond.  It is just a black screen.  I have looked for updated versions, I have cleared the cache and I have uninstalled the app.  The uninstall and reinstall seemed to reset everything for a couple of days,but now this is twice this week that I have had to reinstall the app.  When the screen goes black, it will not sinc to my inspire 3 and I have everything set up to where it will sinc up with my insurance app to get rewards for being active.  It will not report to my insurance either.  I have an android phone.

[MaCrisGBFitbit]

Hello @CleeWest!   Welcome to our community forums!

Thank you for sharing the details about your app that is not working.  I appreciate all the steps you already tried. 

Since the issue persists I suggest you you to check if your phone OS is up to date and after verify please restart your phone (turn Off and On) 

[CleeWest]

Unfortunately I have already done this as well.  I have a kyocera phone with the latest update available (3.047VZ).  The restart didn't help.

[MaCrisGBFitbit]

Hi @CleeWest!  Thanks for your reply. 

Since you have restarted your mobile and checked for OS updates, you could try opening the app on another mobile phone, perhaps a borrowed one, to see if it has the same problem or opens normally. 

[RiekoC]

Hello @CleeWest 

There was another user who reported their app had a black screen and they were able to resolve the problem. I don't know if their issue is the same as yours but it might be worth checking out the thread (<-- click).