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App wont update, cant use Inspire 2 as it shows 'download or update fitbit app' message

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‎05-03-2021 19:18 - last edited on ‎05-04-2021 07:04 by Fitbit Moderator

‎05-03-2021 19:18 - last edited on ‎05-04-2021 07:04 by Fitbit Moderator

The other day, my Inspire 2 didnt sync my sleep overnight. I tried updating and it wont update. Now since i tried to update, my fitbit only shows a screen that says 'download or update fitbit app'. I tried shutting down app, shutting down phone, tried update via cellular data and wifi, fitbit is fully charged, updating while plugged into wall, nothing is working. Please help.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-04-2021 07:06

‎05-04-2021 07:06

@RoseP330 It's great to see you in the Community!

 

Since your tracker is showing the setup message, most likely you will need to set it up again. You can follow the instructions in this help article to do so.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-04-2021 18:57

In response to AlvaroFitbit

‎05-04-2021 18:57

Hi, thanks for replting, but this didnt help. The article just told me i have to link my fitbit to a phone, nothing else. I tried that multiple times, like i mentioned. Maybe i should uninstall the app?

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‎05-04-2021 19:09

In response to RoseP330

‎05-04-2021 19:09

@RoseP330 Thank you for your reply and for the efforts.

 

Please uninstall the Fitbit app. 

Restart your phone (off/on)

 

Reinstall the Fitbit app and try to setup the Inspire 2 again. 

Please make sure that your phone is not set as don't disturb (silence) and that the battery saving mode is off. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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