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Aspire HR update

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‎09-05-2019 14:31

‎09-05-2019 14:31

Please advise when the app will be fixed. Sincethe update to the app on August 24th, nothing is syncing with my phone. I have tried the troubleshooting that I've read in the directions and the tutorials numerous times, and nothing seems to work. This is an expensive watch and I would like it to work. Please advise of an ETA.

Thank you

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7 REPLIES 7

‎09-05-2019 14:46

‎09-05-2019 14:46

Hi @lmhyde  which platform? Android, iOS or Windows

 

Most people have received the latest app version. Have you gotten yours?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-05-2019 14:51

In response to Odyssey13

‎09-05-2019 14:51

Android
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‎09-05-2019 15:15

In response to lmhyde

‎09-05-2019 15:15

Moved this to the Android forum area. Let us know when you update, too.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-05-2019 17:42

In response to Odyssey13

‎09-05-2019 17:42

I cannot do anything on the app. It can't even find my device, however it
is registered. It says my battery is low all the time, even though fully
charged. I'm at a loss.
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‎09-09-2019 07:20

In response to Odyssey13

‎09-09-2019 07:20

I got everything running smoothly Thursday evening. Things were tracking and synching perfectly. As of yesterday, nothing is synched again. I'm at a loss.

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‎09-09-2019 07:24

In response to lmhyde

‎09-09-2019 07:24

You restart your device?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-09-2019 19:02

In response to Odyssey13

‎09-09-2019 19:02

I did. It just synched up. I have never had to continue to do this.
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