01-11-2017 13:46
01-11-2017 13:46
This is not an old phone it was released August 2016. It runs Marshmellow or nougat sorry not sure which... please make this device compatible it's very frustrating
Answered! Go to the Best Answer.
01-15-2017 06:41 - edited 01-15-2017 06:45
01-15-2017 06:41 - edited 01-15-2017 06:45
Hello @DyB! Thanks for joining the Community.
Like you mentioned, the Asus Zenfone 3 is not currently a supported device. While the software and hardware might be capable of working with Fitbit, the app is not fully optimized for it. We are continuously adding new devices to our supported list. Be sure to regularly check again.
In the meantime, perhaps you could try to sync with a computer or with a different mobile device. Do you have a computer or other mobile device that you could use? If so, please let me know which one you have (if a computer, is it Windows or Mac?) so that I can provide you with instructions on how to do it.
Hope to see you around the Forums!
01-15-2017 06:41 - edited 01-15-2017 06:45
01-15-2017 06:41 - edited 01-15-2017 06:45
Hello @DyB! Thanks for joining the Community.
Like you mentioned, the Asus Zenfone 3 is not currently a supported device. While the software and hardware might be capable of working with Fitbit, the app is not fully optimized for it. We are continuously adding new devices to our supported list. Be sure to regularly check again.
In the meantime, perhaps you could try to sync with a computer or with a different mobile device. Do you have a computer or other mobile device that you could use? If so, please let me know which one you have (if a computer, is it Windows or Mac?) so that I can provide you with instructions on how to do it.
Hope to see you around the Forums!
02-17-2017 01:31
02-17-2017 01:31
Thanks I'm syncing it to my iPad. I have iPad Pro so it's not always in my pocket lol...
02-17-2017 07:44
02-17-2017 07:44
Hey @DyB! Thanks for that update.
It's great to read that you're syncing your Fitbit and working to reach all of your goals.
If you have the time, you should take a look at our Discussion boards. There you can find a lot of different topics to talk about with other members of the Forums.
Hope to see you around the Forums.
02-17-2017 11:28
02-17-2017 11:28
10-06-2017 21:43
10-06-2017 21:43
When is the last time you updated your list of supported phones? The list is ancient.