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Automatic sync is set up but not working

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‎06-05-2019 22:53 - last edited on ‎06-06-2019 07:49 by Fitbit Moderator

‎06-05-2019 22:53 - last edited on ‎06-06-2019 07:49 by Fitbit Moderator

I am using an Android phone, automatic sync is on but it is not working. I have to mamuamam enter my steps and work outs. Several different times the clock loses a couple hours. I keep it charged up all the time. How can I correct this ?

 

 

Moderator edit: Clarified subject

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‎06-06-2019 07:29 - edited ‎06-06-2019 07:30

‎06-06-2019 07:29 - edited ‎06-06-2019 07:30

I'm assuming that you mean all day sync @Jessimay. 

When you open the Fitbit app on your phone the app should sync your tracker. Then the steps on the tracker should show in the app. Is this not happening?

What phone do you have?

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‎06-06-2019 07:55

‎06-06-2019 07:55

Hello @Jessimay and @Rich_Laue.

 

As always, thanks for being around to help @Rich_Laue. Thank you for sharing all of those details @Jessimay.

 

@Jessimay It is important to keep in mind that in order for the Fitbit to sync, the app needs to stay open in the background and Bluetooth needs to stay on at all times. Could you confirm if you are doing both of these? Please also answer the questions @Rich_Laue asked.

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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