Battery life not lasting after firmware update

[TJAnonymous]

I received a notice that new firmware was available for my Versa 2 days ago. I updated immediately when I received the notification. My Versa was fully charged when I updated firmware. The next day (yesterday) I noticed by early morning that my battery had dropped to 51%. I put it back on the charger and fully charged it again. Within 24 hours, it is DEAD again. 0%.

Now I am really concerned.... There was nothing wrong prior to the firmware update and I was getting 3-4 days on a full charge.

Your update appears to have broken my Versa.... 😒

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @TJAnonymous, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with the battery life concern you're experiencing, can you please let me know if you experienced the same situation today and yesterday? If you haven't already done so, please restart your Versa following the steps that are specified on this help article and let me know how it goes.

Keep me posted.

[TJAnonymous]

Ricardo,

I was traveling last week when encountering this issue and did not have my Fitbit charger so I was unable to address it until I got home.  I charged my Fitbit back to 100%.  Took it off the charger at 11:38 PM on Saturday night (1/11).  By 2 PM today (1/13), the charge had dropped down to 40%.  I have confirmed that 'All Day Sync' is turned OFF. 

Clearly the battery drain is marginally better now than last week when it discharged in under 24 hours, but it is still dropping far faster than it did before the firmware update.  My fitbit used to last 4 days, easily....  That seems to have been cut in half after the last update.

[RicardoFitbit]

Your update is appreciated @TJAnonymous, sorry for the delayed reply again.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[psg_au]

My Versa has also been needing a daily charge since updating to 32.70.727.

It has  been lasting for 4 to 5 days before the firmware update.

[keely289]

my versa is doing the same yesterday evening it was 89% then at 9 am this morning it was dead!

it has done this now for the past 3 days since it updated

[TJAnonymous]

Unfortunately Fitbit was less than helpful. Instead of helping me rollback the update that broke my Fitbit, I got a "sorry, can't help you but here's a coupon off the purchase of a new Fitbit!" I was pretty aggravated because my Fitbit was BARELY a year old! I asked why on earth I should buy another one when this is their customer service and they don't stand by their products when it was THEIR update which broke it.... No reasonable reply other than "we're sorry" but not sorry enough to actually fix it. 

[Lilbiddy]

Looks like not enough people are buying new fitbits. Whenever a new model comes out there is a disaster of an update. Usually it's a firmware one.

Just look at the charge 2 forum. 

I didn't update mine and It's still working after three and a half years. 

[psg_au]

So, Mr  RicardoFitbit

What is the resolution?

Or can we safely assume FitBit are trying to increase sales?

Moderator edit: Word choice

[Knit1bead2]

I'm experiencing the same issue. Did you ever figure out a solution?

Is returning it the only thing I can do?

I'm not turning off things I want......the whole purpose of getting this fitbit.

Mary

[keely289]

I think you've hit the nail on the head

[JuanJoFitbit]

Hi everyone! Due to the recent events, I apologize for the delayed response. However, thank you for participating in our Fitbit forums. I'm sorry about the battery draining issues that your Fitbit devices have experienced. I totally understand how you guys feel about this.

I'd like you to try the tips that are listed in this help article in order to improve the battery life of your Fitbit devices. After this, charge your devices for 2-3 hours and monitor their battery's behavior for the next 24 hours in order to see if the issue gets fixed.

Keep me posted on the outcome.

[Knit1bead2]

After reading the other comments I returned my fitbit versa lite.

Disappointed that the features I bought it for have to be "turned off" in
order to make my battery last longer.

A battery should last more than a day even with all the features turned on
don't you think?

Plus it sounds like after your last update a few weeks ago------that is
when all the "battery trouble" began for most people.

Mary

[JuanJoFitbit]

Hi @Knit1bead2, I'm sorry to hear that you decided to return your Versa Lite. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.