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Battery life not lasting

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‎12-17-2019 05:29 - last edited on ‎12-18-2019 19:38 by Fitbit Moderator

‎12-17-2019 05:29 - last edited on ‎12-18-2019 19:38 by Fitbit Moderator

Has anyone with an ionic had issues with battery performance since update. If I switch mine off then restart it there is a loss of over 10% charge, this has only happened after latest  update 

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎12-18-2019 19:38

‎12-18-2019 19:38

Hello @Martinv66, welcome to the Community Forums! It's a pleasure to assist you today.!

 

Let me share with you that the battery of our Ionic device was designed to last 5 days but this also depends on how frequently you use it’s features. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, please this help article for more tips and recommendations.

  

Keep me posted, I’ll be right here if you need further assistance. 

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‎01-10-2020 03:58

In response to RicardoFitbit

‎01-10-2020 03:58

I have exactly the same issue. I don't wear my watch while I sleep, since latest update it loses between 10/20% battery life while it's switched off overnight (settings/about/shutdown).

 

Priorto the recent update, as you'd expect, it wasn't noticeablly losing any charge while off!

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‎01-11-2020 10:09

In response to RicardoFitbit

‎01-11-2020 10:09

@RicardoFitbit took a video as I switched my ionic off last night - Battery 95% 

Switched it on this morning - Battery 67% 

 

In contrast it lost 5% between me charging it at lunch till I switched it off, this was about 9 hours later. Given I slept for about 8 hours it lost 28% while it was off for a similar amount of time... there's something wrong with your latest build!

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