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Battery won't charge

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‎01-10-2019 09:52 - last edited on ‎01-11-2019 06:56 by Fitbit Moderator

‎01-10-2019 09:52 - last edited on ‎01-11-2019 06:56 by Fitbit Moderator

Magenta light on and rest white lights saying battery dead tried cleaning it reset it loads had it on charge for 7 hours now still nothing anyone know how to fix it 

 

 

Moderator edit: Clarified subject

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‎01-11-2019 07:03

‎01-11-2019 07:03

Welcome to the Forums @dnicholson.

 

Thanks for letting us know everything that you have tried so far to get it to work.

 

Our support team should be reaching out to you to help you figure out what is going on and how to move forward. In the meantime I'd recommend that you try to follow the suggestions in this help article. While some of the steps that you have tried are there, please try going through all of them.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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