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Cannot Set-up Versa with Android Phone

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‎01-10-2019 08:56

‎01-10-2019 08:56

I just got a versa last night. I am trying to do the update and it keeps failing; the furtherest I got is 56% complete and its now stuck there. 

  • I am connected to wifi and have tried three different networks now (home, hotspot from my husband's phone and now from work)
  • blutooth is on 
  • versa is plugged in and charging
  • my phone and versa have been sitting side-by-side
  • my fitbit app is updated with the latest version

I have tried both over the blutooth and wifi options and it continues to fail. 

 

HELP!

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‎01-11-2019 06:37

‎01-11-2019 06:37

Welcome to the Forums @Sarahdyer45.

 

Thanks for taking the time to share those details and explain the situation.

 

I'd like to ask some further questions to better understand on the matter:

  • What phone are you using?
  • Have you gotten some sort of error message?
  • How has it continued since you made this post?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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