help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Set-up Versa with Android Phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2019 08:56

‎01-10-2019 08:56

I just got a versa last night. I am trying to do the update and it keeps failing; the furtherest I got is 56% complete and its now stuck there. 

  • I am connected to wifi and have tried three different networks now (home, hotspot from my husband's phone and now from work)
  • blutooth is on 
  • versa is plugged in and charging
  • my phone and versa have been sitting side-by-side
  • my fitbit app is updated with the latest version

I have tried both over the blutooth and wifi options and it continues to fail. 

 

HELP!

Best Answer
0 Votes
1 REPLY 1

‎01-11-2019 06:37

‎01-11-2019 06:37

Welcome to the Forums @Sarahdyer45.

 

Thanks for taking the time to share those details and explain the situation.

 

I'd like to ask some further questions to better understand on the matter:

  • What phone are you using?
  • Have you gotten some sort of error message?
  • How has it continued since you made this post?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes