help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank acreen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2019 12:21

‎02-01-2019 12:21

My screen (Fitbit 3) went blank about 45 minutes ago.  It is still measuring steps, vibrating with messages, but nothing shows on the watch screen.  Fully charged it this morning.  App shows steps.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-02-2019 00:49

‎02-02-2019 00:49

This seems to be quite a common problem. In many cases restarting the Charge 3 can resolve this. Instructions for restarting are at: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't work then others have found that changing the clockface via the app can bring the screen back to life. If this works then it's safe to change it back to what it was.

View best answer in original post

Best Answer
4 REPLIES 4

‎02-02-2019 00:49

‎02-02-2019 00:49

This seems to be quite a common problem. In many cases restarting the Charge 3 can resolve this. Instructions for restarting are at: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't work then others have found that changing the clockface via the app can bring the screen back to life. If this works then it's safe to change it back to what it was.

Best Answer

‎02-02-2019 05:57

In response to SteveH

‎02-02-2019 05:57

Thank you!  Happy to know it was a simple solution and not a major problem.

Best Answer
0 Votes

‎07-22-2019 04:59

‎07-22-2019 04:59

Still not working.

Blank screen, won't sync, only vibrates when I push the button, Bluetooth doesn't find device at all.

Have tried holding for 8 sec... For 12 sec .. updating the app... Updating the OS... changing the clock face... Nothing happens.

Further suggestions?

Best Answer

‎07-22-2019 05:06

In response to DougK89

‎07-22-2019 05:06

Sounds like you have tried all the usual ideas. Probably best to contact customer support. If they can't fix it they can check your warranty status and advise on your options: contact.fitbit.com 

Best Answer
0 Votes