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Blank acreen

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‎02-01-2019 12:21

‎02-01-2019 12:21

My screen (Fitbit 3) went blank about 45 minutes ago.  It is still measuring steps, vibrating with messages, but nothing shows on the watch screen.  Fully charged it this morning.  App shows steps.

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1 BEST ANSWER

Accepted Solutions

‎02-02-2019 00:49

‎02-02-2019 00:49

This seems to be quite a common problem. In many cases restarting the Charge 3 can resolve this. Instructions for restarting are at: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't work then others have found that changing the clockface via the app can bring the screen back to life. If this works then it's safe to change it back to what it was.

View best answer in original post

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4 REPLIES 4

‎02-02-2019 00:49

‎02-02-2019 00:49

This seems to be quite a common problem. In many cases restarting the Charge 3 can resolve this. Instructions for restarting are at: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't work then others have found that changing the clockface via the app can bring the screen back to life. If this works then it's safe to change it back to what it was.

Best Answer

‎02-02-2019 05:57

In response to SteveH

‎02-02-2019 05:57

Thank you!  Happy to know it was a simple solution and not a major problem.

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0 Votes

‎07-22-2019 04:59

‎07-22-2019 04:59

Still not working.

Blank screen, won't sync, only vibrates when I push the button, Bluetooth doesn't find device at all.

Have tried holding for 8 sec... For 12 sec .. updating the app... Updating the OS... changing the clock face... Nothing happens.

Further suggestions?

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‎07-22-2019 05:06

In response to DougK89

‎07-22-2019 05:06

Sounds like you have tried all the usual ideas. Probably best to contact customer support. If they can't fix it they can check your warranty status and advise on your options: contact.fitbit.com 

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